Customer Experience Manager

Lương: 35,000,00040,000,000 VNĐ

Địa điểm: TP. HCM - VP YODY

Phòng ban: Phòng Marketing

Hạn nộp hồ sơ: 12/03 — 30/06/2023


  • Design/Revise Loyalty Foundation Program to partly adapt business requirement overtime
  • Planning and delivering CRM strategies across the organization with a view to activate new users, retain existing users & win back churnersMaking sure the customer database is correctly segmented for targeted marketing activities.Designing & optimizing the marketing automation users flows for specific campaignsSet up KPIs/measurements as Monthly/Quarterly/Yearly target
  • Define and monitor services performance metrics to detect potential gaps
  • Monitor and translate customer experience metrics into in-depth insights to provide practical and actionable recommendations
  • Ensure User experience during User Journey meet user expectations across touchpoints
  • Being a part of internal CDP project: Working closely with IT Dev to ensure the availability of tracking events,
  • Working with BI to provide the weekly/monthly/quarterly/ by-campaign reports in time.


  • Experienced at least 5 years in customer journey management or customer analysis
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Willingness to work a flexible schedule
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to work at Hai Duong and Hanoi at least 2 weeks/month (in 2 months of probation)


  • Year-end bonus: 01 - 03 monthly salary
  • Fully paid Life insurance and disability benefits
  • Professional development and training opportunities
  • Opportunity for career growth

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