Customer Experience Manager

Lương: Thỏa thuận

Địa điểm: TP. HCM - VP YODY

Phòng ban: Phòng Marketing

Hạn nộp hồ sơ: 12/03 — 11/04/2023

Scope of work

- Design/Revise Loyalty Foundation Program to partly adapt business requirement overtime
- Planning and delivering CRM strategies across the organization with a view to activate new users, retain existing users & win back churners
- Making sure the customer database is correctly segmented for targeted marketing activities.
- Designing & optimizing the marketing automation users flows for specific campaigns
- Set up KPIs/measurements as Monthly/Quarterly/Yearly target
- Define and monitor services performance metrics to detect potential gaps
- Monitor and translate customer experience metrics into in-depth insights to provide practical and actionable recommendations
- Ensure User experience during User Journey meet user expectations across touchpoints
- Being a part of internal CDP project: Working closely with IT Dev to ensure the availability of tracking events,
- Working with BI to provide the weekly/monthly/quarterly/ by-campaign reports in time.


- Experienced at least 5 years in customer journey management or customer analysis
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Willingness to work a flexible schedule
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

Working location

- YODY Ho Chi Minh Office: No 495, Nguyen Thi Thap Str, 7 District, HCMC
- Working time: Mon-Saturday, 8:00 AM - 5:00 PM


- Year-end bonus: 01 - 03 monthly salary
- Fully paid Life insurance and disability benefits
- Professional development and training opportunities
- Opportunity for career growth

HR Contacts

Hotline: +84 385 233958 - Ms Hiền

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